Project Management Software Comparison: Zoho CRM vs. Zoho One


Zoho CRM and Zoho One are the two most popular options when it comes to cloud-based project management software, but which should you choose?

Zoho CRM and Zoho One each have their own strengths and weaknesses, so you’ll want to look carefully at your business needs before deciding on one or the other. 

Here’s a comparison of the two software packages to help you determine whether they’re right for your organization.

Project Management Software Comparison: Zoho CRM vs. Zoho One
Zoho CRM and Zoho One

What is zoho one?

 Zoho One is a platform for your business, with all the tools you need to grow and run it.

The project management tool lets you organize your work into projects, with each project containing tasks, notes, and more. The calendar helps you keep track of all your deadlines, while the task list ensures that nothing slips through the cracks.

The CRM software helps you manage relationships with customers, so you can stay on top of every interaction they have with your business. The invoicing software lets you collect payments automatically, so invoicing becomes a breeze. 

The marketing suite helps you create ads and send emails—and even build websites and landing pages—all from one place! And because it's all integrated together, everything stays in sync and up-to-date.

The #1 feature to look for in any project management software

The ability to see the big picture is crucial in project management software. You need to be able to see all the moving parts of a project and how they fit together. 

This can be done with a Gantt chart or a similar tool. Check for these features when you're evaluating project management software. 

Zoho CRM has both features, whereas Zoho One doesn't have either one. 

This feature makes it much easier to determine whether tasks are on track, over budget, or on time.

What is Zoho CRM?

Zoho CRM is a cloud-based customer relationship management software for small and medium businesses. 

It offers sales, marketing, and customer support features in one platform. A key feature of the program is the dashboards that allow you to see how your business performance stacks up against targets. 

Another highlight of the program is its built-in phone system that allows you to take calls directly from within the dashboard. The company also provides helpful tutorials on how to use all of its features if you're new to it.

How Much Do These Products Cost?

Zoho CRM and Zoho One are both priced at $12 per month per user. Zoho Sprints is a free project management tool, while Zoho Projects pricing starts at $25 per month for up to 5 users. All of these products are cloud-based and have a free trial period of 15 days. 

The benefit of using the company's native tools (Zoho CRM and Zoho One) is that they offer more functionality than their other offerings. 

For example, Zoho CRM offers dashboards with key performance indicators and trend graphs for each metric in your business, whereas their other services do not provide this feature.

Which product offers more features?

Zoho CRM and Zoho One are both feature-rich project management software products. However, Zoho One offers more features than Zoho CRM. Specifically, Zoho One includes a built-in sprint planning tool, which can be used to create and track sprints for your projects. 

Additionally, Zoho One offers a more robust set of features for managing projects in the cloud. It also has a more intuitive user interface and better integration with other Google Apps. 

In contrast, Zoho CRM has a desktop application that is often preferred by many users because it is easy to use and you don't need an internet connection to access the product.

  • Zoho CRM Peview

  • The system is easy to use, has many configuration and automation options and still offers a lot of customization.
  • The mobile app is great with a clean, simple interface and all the features we need when out of the office.
  • Zoho CRM has a lot of functionality, from sales tools to pipeline functionality to reporting.
  • Zoho CRM's reporting functionality is robust - dashboards, scorecards, and reports can be customized to meet your business's needs.
  • There are plenty of functions for managing projects, including Gantt charts and resource management.
  • This software is 100% customizable, which makes it all the more powerful in terms of meeting your needs.
  • You should have some familiarity with coding or an IT person on staff that can help you configure the software.

Zoho CRM can be a valuable asset for many companies.

  • Zoho One Review

  • Zoho One is a platform that brings together all the business apps you need--from CRM to email and everything in between--to run your organization.
  • With Zoho One, you can manage your entire business on a single platform. From marketing to sales and support, people can collaborate across departments using shared apps.
  • Zoho One is more than just a set of applications. It's an entire ecosystem that is constantly being optimized so that every app works seamlessly with each other to create a holistic experience for you and your employees. Connecting applications and workflows is simple, so you can manage your business in the smoothest way possible.
  • And best of all, it's designed with small businesses in mind. Companies pay one low monthly price for all these popular apps, regardless of the number of employees or the number of apps used.

Zoho One will help you manage all aspects of your business in one place.

Which product is better supported?

In terms of support, both products are comparable. Zoho offers 24/7 phone and email support for all its products, including CRM and One. However, some users have complained that it can be difficult to get in touch with a human representative. 

If you need help using either product, your best bet is to search the online Knowledge Base or submit a ticket. If you want to talk about customer service specifically.

Zoho has been praised by customers for their responsiveness and helpfulness. The company has even won awards for their customer service excellence in the past few years. 

Zoho's customer service department is responsive around the clock and typically replies within 12 hours on social media channels like Twitter. They also send alerts via text message when there's an issue with your account.


In this article we gave you a comparison between two of the best project management softwares in the market. Giving your company a smooth process to manage all of your projects and processes requires using project management software. Zoho CRM and Zoho One are great project management tools that can help you succeed.


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