As of January 2018, the average annual salary for customer service representatives in the United States was $36,174 per year ($17.01 per hour). This represents a 1.8% increase from the previous year and an 8% increase from the previous 5 years. However, you should be aware that this number can vary wildly based on your location, industry experience, and work performance. Learn more about your earning potential as a customer service representative through our guide to 2022 salaries!
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| salaries for customer service representatives |
Entry-Level Salary
According to PayScale, an entry-level CSR makes approximately $13 per hour. The average salary ranges from $20,000 at small businesses (with fewer than 20 employees) and $25,000 at medium-sized companies (employing between 100 and 500 people). If you can’t find an entry-level position, don’t worry! Many positions offer on-the-job training.
Experienced Salary
$29,593.65 Annually ($14.44 per hour) (Bureau of Labor Statistics)
The customer service representative (CSR) is one of those jobs that you don’t think about until you need it. When you do need it, however, it’s good to know what kind of salary you can expect from an entry-level position and how much you can earn if you continue your career for several years and move up into management or supervisory roles.
Executive/Senior Level Salary
The most attractive salaries for customer service representatives are those offered by larger companies with complex processes and a lot of customers. In addition, experience is paramount for executive level positions, which typically require a master’s degree or advanced certification. With many years of experience under your belt, you could expect earnings of $54k-$92k per year as an executive or senior-level representative. This range reflects earnings at major corporations like Apple, IBM, and Microsoft—where pay can be competitive.
The Highest Paying States and Cities
To get an idea of what kind of salary you can expect when entering into customer service, let’s start by taking a look at how much people with experience earn right now. We looked at data from May 2017 and gathered average salaries for customer service representatives based on location and experience level.
The Lowest Paying States and Cities
When looking at salaries for customer service representatives across different states, you’ll find that there is quite a bit of variation. In places like New York and California, where cost of living is higher than average, you can expect to earn more—but even then it’s only around $36,000 per year. Meanwhile, if you live in South Dakota or West Virginia (or one of many other states) you can expect to earn less than $20k per year.